Senior Delivery Manager


Are you an Account Manager with experience of managing and building Account Management teams within the IT Services industry? If so this could be the role you’ve been looking for. Qual IT is New Zealand’s largest Quality Assurance Consultancy and we are looking for someone to join us in our Auckland Office and be part of the Qual IT success story!


The Role

Using your Account Management and IT Services domain knowledge you will build relationships with our customers and work closely with them to understand their pipeline of work.  Within Qual IT you will work alongside Resourcing and Capability to identify the ideal resources for the work.  You will also provide support and assistance to our staff to help them to succeed for our customers.

So, it really is a role that is all about working with people to satisfy our customers and living the Qual IT mantra of “No Surprises”.  Once you’ve understood the customers’ requirements, got the people identified then you need to do the paperwork, so you need to be comfortable writing statements of work and understanding contractual documents and getting the detail right.

In addition you will be working with the Regional General Manager, Regional Sales Team and Service Leads to develop new and existing relationships with organisations across the Auckland region. You must be proactive in your interactions with customers and take initiative to seek out and thoroughly gather requirements and information to ensure you are providing and delivering the best possible solution.


Skills Required:

  • A background in Account Management and IT Services industry experience
  • A 'soft' sales approach to account management and customer delivery, with the ability to identify and convert sales opportunities
  • Experience of developing and running Account Management teams in the IT Services industry
  • Strong business acumen. Ability to understand the drivers of Business and Government
  • Exceptional verbal and written communication and relationship building skills
  • Strong consultancy skills, including the ability to understand customer context, assess needs and recommend appropriate solutions
  • Results driven with a strong focus on customer satisfaction

Who Are Qual IT?
Initially founded in 2004, Qual IT has grown from a purely testing consultancy to New Zealand’s largest IT Quality Assurance (QA) services provider. We work with some of the country’s largest and most successful organisations by providing expert Consulting, Business Analysis, Testing and Engineering services to help ensure certainty for their IT investments.

Through offices in Auckland, Wellington, Christchurch and Hamilton, and with a team of over 250 permanent and contract QA professionals, Qual IT partners with some of New Zealand’s major enterprises, including NZ Police, Transpower, Waka Kotahi NZ Transport Agency and Tower.

Our work across industries has included local and central government, SOEs, logistics, freight forwarding and shipping, aviation, IT, health, agriculture, insurance, banking, retail, transport, utilities, education, property and telecommunications.


Why Join Us?
For our team, this means having the opportunity to work with like-minded, passionate QA professionals while also developing their careers by working on a variety of the coolest and latest cutting edge technology projects. From ground-breaking e-commerce initiatives to systems supporting high profile new product launches through to large and complex government projects, you too can be part of a team making a difference to the way QA is viewed and used in the IT industry.  Add to that; a competitive salary, medical insurance and discounted banking arrangements.

If you want to work with a great company who can offer you all of the above and more, send us your CV and brief cover letter now.


Applicants must have the right to live and work in New Zealand.




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